Orders
We do not run an e-shop. We accept and ship orders worldwide, with the exception of countries and regions on the EU sanctions list.
We handle orders and inquiries about product availability by phone or e-mail. Confirm the binding order via e-mail, in which you state:
- billing address (including VAT number, if you are buying for a company),
- delivery address,
- phone number,
- preferred payment method (bank transfer/PayPal).
We usually ship goods which we currently have in stock within two working days after recieving payment. If the goods in demand need to be produced first, we will give you an estimated date of production depending on the complexity of production and the amount of current orders.
Payment
We do not accept payment in advance for goods not yet produced. For custom work, we reserve the right to request an advance at the time of production. As soon as the goods are ready to be shipped, we will send you a proforma invoice. You will receive the tax document together with the goods in printed form or in electronic form by e-mail.
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Bank transfer
We accept payments by bank transfer only in CZK or euros. When paying in euros, the conversion rate valid on the day the proforma invoice is issued applies. There are no transfer fees charged by the banks for SEPA payments in euros. In the case of an another type of payment in a foreign currency, it is necessary to use the OUR payment mode, in which bank fees are paid by the sender.
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PayPal
Payment can also be made via PayPal, we send the payment request from our side. In this case, PayPal charges 5% of the total amount including postage. This fee is charged to the customer on the invoice as a separate item.
VAT
We are registered VAT payers. If you are purchasing as an entity with an assigned VAT number, please include this information in the billing address. In the Czech Republic, we always invoice 21% VAT.
We trade with EU countries in the OSS regime, in which the VAT rate of the buyer's country is applied. If the buyer has been assigned a VAT number for intra-Community trade in the EU, we invoice without VAT in the reverse charge regime. You can check the validity of your VAT number for intra-Community trade here or here.
When selling to countries outside the EU, VAT is not applied, but the goods may be subject to import duties in the buyer's country. We cannot influence the amount of customs duty and the method of customs clearance.
Shipping
We charge uniform packaging and postage in the following amount:
| destination |
small items |
tarps, seats |
| Czech Republic |
150 CZK |
(6 €) |
300 CZK |
(12 €) |
| Europe |
500 CZK |
(20 €) |
1,500 CZK |
(62 €) |
| Overseas |
1,000 CZK |
(41 €) |
2,000 CZK |
(82 €) |
Prices in euros are indicative only, the exact price depends on the exchange rate valid on the day the proforma is issued. Postage may increase for oversized shipments or shipments that must be split into multiple packages.
After receiving the payment, we send the goods by courier service and let you know the tracking link. The carrier continuously informs the recipient about the status of the shipment. On the day of delivery the courier calls the phone number specified in the order.
